Shipping Policy

Shipping Policy

Thank you for shopping with Lura Tips. Please review this Shipping Policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below, which apply alongside our Terms of Service and Return & Refund Policy.

1. Order Processing Time

All orders require 2–4 business days to process before being shipped (excluding weekends and public holidays). Processing time is separate from shipping time.

  • Orders flagged by our fraud prevention system may require additional verification and could experience extended processing times.
  • You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

2. Shipping Rates & Carrier Selection

Shipping charges are calculated and displayed at checkout. We reserve the right to select the most appropriate carrier (e.g. USPS, DHL, FedEx, or local postal services) based on your destination and chosen shipping method.

Estimated Delivery Times:

  • Standard Shipping: 8–15 business days
  • Express Shipping (where available): 5–10 business days

Please note these are estimates provided by our carrier partners. We are not responsible for delays caused by weather conditions, customs clearance, or carrier operational issues.

3. Delivery, Risk of Loss & Lost Packages

We distinguish clearly between packages lost in transit and those confirmed as delivered.

  • Lost in Transit: If your tracking has not updated for over 30 business days and the package has not been marked as “Delivered”, please contact us immediately. We will open a formal investigation with the carrier. If the loss is confirmed, we will issue a replacement or full refund at our discretion.
  • Delivered Packages: Once a package is marked as “Delivered” by the carrier’s tracking system to the address provided at checkout, our fulfilment obligation is complete and the risk of loss transfers to you. We are not responsible for packages that are stolen or misplaced after confirmed delivery.
  • Payment Disputes: If a chargeback or dispute is filed for a “Delivered” package on the grounds of non-receipt, we will submit tracking confirmation, shipping logs, and our Dispute Resolution terms as evidence to the payment gateway or card issuer.

4. Incorrect Addresses, Reshipment & Restocking Fees

Customers are solely responsible for ensuring the shipping address entered at checkout is complete and accurate, including apartment numbers and postal codes.

  • Reshipment Fee: If an order is returned to us due to an incorrect, incomplete, or invalid address, or due to an unclaimed package, you will be responsible for the reshipment fee.
  • Restocking Fee: If you choose not to have the package reshipped and request a refund instead, the original shipping cost plus a 15% restocking fee will be deducted from your refund. By completing your purchase, you acknowledge and agree to these potential fees.

5. International Orders, Customs & Taxes

We ship worldwide. We reserve the right to cancel and refund orders destined for restricted zones or areas where reliable delivery cannot be guaranteed by our carriers.

  • Duties & Taxes: Lura Tips is not responsible for any customs duties, import taxes, or fees applied to your order. All such charges are the sole responsibility of the customer.
  • Refused Packages: Packages refused due to unpaid customs fees will be treated as unauthorised returns and are subject to the restocking fees outlined in Section 4.

6. Contact Us

For any questions about shipping, please reach out to us at:

Email: info@luratips.com