Return & Refund Policy

We offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

1. Return Eligibility & Hygiene Standards

Due to the personal and sanitary nature of press-on nails, we enforce strict hygiene standards on all returns. To be eligible, your item must be returned in the exact condition it was received:

  • Unworn, unused, and completely unaltered
  • Still attached to the original backing or display card
  • In its original, unopened packaging with all accessories (glue, tabs, files, cuticle sticks) unused
  • Accompanied by your receipt or proof of purchase

2. Non-Returnable Items

For health and safety reasons, we are unable to accept returns or exchanges on:

  • Press-on nails that have been removed from their original packaging, tried on, or applied
  • Items purchased during a clearance sale or with a final-sale discount code
  • Gift cards

3. Damages & Order Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photographic evidence of both the product and packaging. We will assess the issue and make it right.

4. Sizing Issues

We strongly encourage all customers to use our Sizing Guide and Smart Sizer tool before placing an order. Because our nails are prepared according to the size options selected at checkout, we are unable to offer refunds or free replacements for items ordered in the wrong size by the customer.

5. How to Start a Return

To initiate a return, please contact us at info@luratips.com before sending anything back.

  • If your return is approved, we will provide instructions on how and where to send your package
  • Items returned without prior authorisation will not be accepted
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g. wrong or defective item)

6. Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved:

  • Your refund will be processed to your original payment method within 5–7 business days
  • Please allow additional time for your bank or card provider to post the refund
  • Original shipping fees are non-refundable

7. Payment Disputes & Chargebacks

If you have any concerns about your order, please reach out to us at info@luratips.com before raising a dispute with your bank or payment provider. We are committed to resolving all issues quickly and fairly.

By clicking ‘Place Order’, you confirm you have read and agree to our Return & Refund Policy, including our hygiene-based return restrictions for press-on nails. nails.