Frequently Asked Questions

Everything you need to know about our products, shipping, and the
science behind our sizing.

Shipping

How long does shipping typically take?

Everything you need to know about our products, shipping, and the science behind our sizing.

Do you offer carbon-neutral shipping?

Everything you need to know about our products, shipping, and the science behind our sizing.

Product Care

Our garments are designed for longevity. To maintain the structural integrity and hand-feel of our fabrics, we recommend cold washing and air drying whenever possible.

Can I machine dry my items?

Everything you need to know about our products, shipping, and the science behind our sizing.

Smart Sizer

Our proprietary AI sizing tool analyzes your unique proportions
to ensure the perfect fit, every single time.

How accurate is the Smart Sizer?

The Smart Sizer has a 98.4% accuracy rate based on customer feedback and return data. It uses 14 distinct measurement points to map our garment patterns to your body type.

Orders

Can I machine dry my items?

Everything you need to know about our products, shipping, and the science behind our sizing.

Still need help?

Our team is available Monday through Friday to assist
with anything you might need.

Help Center

TOP QUESTIONS

Where is my order?

Track your shipment in real-time with your order number.

How do I return an item?

Start a return within 30 days of purchase for a full refund.

How does Smart Sizer work?

Our AI-driven sizing tool ensures the perfect fit every time.

BROWSE BY CATEGORY

Shipping & Delivery

Everything you need to know about our products, shipping, and the science behind our sizing.

Returns & Exchanges

Everything you need to know about our products, shipping, and the science behind our sizing.

Smart Sizer Guide

Everything you need to know about our products, shipping, and the science behind our sizing.

Product Care

Everything you need to know about our products, shipping, and the science behind our sizing.

Loyalty Program

Everything you need to know about our products, shipping, and the science behind our sizing.

THE INNER CIRCLE

Unlock archives & early access.

Still have questions?

Our stylists are available Mon-Fri, 9am-6pm EST.